Current Positions
HVAC Service Manager
Company: First Choice Heating and Cooling Location: Gallipolis, OH 45631 Employment
Type: Full-Time Reports To: General Manager / Owner Pay: $60,000–$80,000/year, plus bonus eligibility
Phone: 740-925-2665 Website: FirstChoiceHeatingCooling.com
Email: Firstchoicehvac@outlook.com
About Us
First Choice Heating and Cooling is a fast-growing HVAC company built on strong core values and a genuine family culture. We believe our people are our greatest asset, and we take real pride in delivering the best possible work to every customer, every time. If you’re looking for a company that will invest in you as much as you invest in your team, we want to hear from you.
Position Summary
We are seeking an experienced and driven HVAC Service Manager to lead our service department. This role is responsible for overseeing day-to-day service operations, managing and developing a team of HVAC technicians, ensuring outstanding customer satisfaction, and driving the department’s growth and profitability. The ideal candidate is a strong leader with deep HVAC industry knowledge, excellent people skills, and a passion for building a high-performing, customer-focused team.
Key Responsibilities
- Team Leadership & Development
- Recruit, hire, train, and mentor HVAC service technicians
- Conduct regular performance evaluations, coaching sessions, and team meetings
- Foster a positive, accountable, and safety-first team culture aligned with company values
- Handle scheduling, dispatch oversight, and technician workload balancing
Operations Management
- Oversee daily service operations to ensure efficient, high-quality job completion
- Monitor technician performance metrics (efficiency, close rates, customer satisfaction scores)
- Ensure proper inventory of parts, tools, and equipment for service vehicles
- Maintain compliance with safety standards, licensing requirements, and company policies
Customer Experience
- Serve as an escalation point for customer concerns, ensuring prompt and satisfactory resolution
- Uphold and reinforce the company’s commitment to top-quality workmanship and professionalism
- Review and approve estimates, invoices, and complex service recommendations
- Conduct quality control checks on completed jobs as needed
Business & Financial Performance
- Manage department budget, labor costs, and profitability targets
- Analyze service department KPIs and implement strategies for continuous improvement
- Collaborate with sales and installation teams to ensure seamless customer handoffs
- Identify opportunities for process improvements and operational efficiency
Qualifications
- 5+ years of HVAC service/field experience; 2+ years in a leadership or supervisory role preferred
- EPA Certification required; NATE certification a plus
- Strong technical knowledge of residential and/or commercial HVAC systems
- Proven ability to lead, motivate, and develop a team
- Excellent communication, organizational, and problem-solving skills
- Proficiency with service management software (e.g., ServiceTitan or similar)
- Valid driver’s license with a clean driving record
- Ability to pass a background check and drug screening
What We Offer
- Pay Range: $60,000–$80,000/year, commensurate with experience
- Bonus Eligibility
- Paid Time Off
- Medical Insurance
- 401(k) Plan
- Company Truck
- A supportive, family-oriented culture where your contributions are valued
- Opportunities for career growth within a fast-growing company
- Ongoing training and professional development
Why Join First Choice Heating and Cooling?
At First Choice, we don’t just say we value our employees — we live it. We’re a company on the move, growing quickly while staying true to the core values that make us who we are. When you join our team, you’re joining a family that takes pride in doing the job right and supporting each other along the way.
Ready to lead a team that leads the industry? Apply today.
740-925-2665 | FirstChoiceHeatingCooling.com | Firstchoicehvac@outlook.com
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